SHIPPING POLICY
We use all major carriers, and local courier partners. Youβll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your online order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your online order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How much is the shipping fee?
We offer free shipping for order over AU$100 within Australia. The cost to ship your dress internationally depends on your address. The fee typically starts at US$150 and up.
To inquire about shipping costsΒ please contact us.
FOR ONLINE ORDERS
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Shipping Costs
WeΒ provideΒ free worldwide shipping on orders over US$300.Β Shipping costs are calculated at checkout.
Shipping Australia Wide
If you are located within Australia, your gown will be sent via Australia Express Post or Local Couriers which takes between 1-3 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.
International Shipping (Outside Australia)
We offer worldwide delivery. All international orders are sent via DHL which takes between 5 -10 business days to arrive depending on your location. Our Dispatch team will send you tracking information so you can track your precious package.
Currency, Duties, and Taxes
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/customs department for an estimated cost, so you are aware of any charges you may be required to pay.
PROCESSING TIME
We will take your finalized design and craft your dress by hand, using only the highest quality fabrics and laces. During this 4-8 month time period, our consultantsΒ will reach out to you every 6-8 weeks with any updates, as well as delivery date information.
Once your gownΒ is finished, weβll deliver itΒ to you.
Rush Order:Β 1 - 2 months
Standard Order: 3 - 4 monthsΒ
Custom Made:Β 5 - 8 months
RUSH ORDERS
Rush orders are available for most dresses. Please ask the online consultant to check rush order availability for your specific dress.
Shipping & Order Inquiry
If you have any questions about shipping or order, you can send us an emailΒ onlineorder@christinarosi.com
For Retail Store Orders
Please contact the retail store where you placed your order if there is any inquiry.
Get in touch
Have questions about your order, or a general enquiry?